Privacy Notice - Shamir

Privacy Notice

Privacy Notice
Shamir Website

[Last Revised: June, 2022]

Under this Privacy Notice, we, Shamir Optical Industry Ltd. and/or its subsidiaries (collectively – “Shamir”), inform you what personal data of yours we collect when you visit our website (“Website”) or we provide you with services (including the Shamir Online platform) through our Website (“Services), why we collect it, and what we do with it. Your personal data means any information or opinion about you, in particular your name and contact details such as your telephone number or your email address.

Please take the time to read this Privacy Notice carefully, it is very important that you fully understand how we process your personal data and how we protect your privacy. This Privacy Notice should be read together with our Terms of Use. By accessing our Website or using our Services, you agree to be bound by, and abide by, the terms of this Privacy Notice and the accompanying Terms of Use, both of which govern your use of our Website and our Services.

If you have any question regarding our use of your personal data, you can of course contact us as set out below:

Our contact details are: Shamir Australia Pty Ltd, 1/23 Luke St, Lytton QLD 4178;


Shamir Optical Industry Ltd. is an Israeli based company. Shamir Optical Industry Ltd. and its subsidiaries are joint controllers of the data processed about you through the use of our Website or our Services.


Data we collect when you visit our Website

When you access our Website, we automatically collect and store some of your data in our server logs and in cookies, which are small files we send to your computer.

This data does not allow us to directly identify you; however, it records data related to your browsing on our Website, such as the pages that you accessed, the date and time you accessed to these pages, your search queries, information on your device (hardware model, operating system version, unique device identifier, Internet protocol address, hardware settings, browser type, browser language), the date and time of your request, and the referral URL.

The provision of your personal data is not required if you only want to visit our Website. This means that you may refuse to accept cookies by configuring your web browser accordingly (for more information, refer to the ‘help’ section of your web browser). However, refusing cookies is likely to disrupt your navigation on our Website, in particular by preventing you to access to certain parts of it.

Data we collect when you sign up or when you order products

Some of the Services offered on our Website require you to sign up. If you want to use these Services, we will ask you to provide us with personal data, and we ask that you provide us with complete and accurate data, and also to inform us if your data needs to be updated. If you do not provide us with complete and accurate data, or if you do not inform us that your data needs to be updated, we may not be able to provide you with the Services you requested.

We collect the following categories of personal data:

Data we collect when you act as guarantor

In some cases, we may require a client to appoint a guarantor.  In those circumstances, we collect the following categories of personal information:


We only use your personal data within the limits authorized by the laws and regulations. Sometimes, we will use your personal data because the laws and regulations require us to do so. In any case, we do not make any automated decisions solely on automatic processing which may produce legal effects concerning you, or similarly significantly affect you.

We use your personal data for the following purposes:

You may provide us, through the Shamir Online platform, with personal data of your customers (“End-users”); such as their name, eye-related prescription, etc. End-users must be informed by you about how you process their personal data and in particular that their personal data will be communicated to us for management of orders.


The retention periods for your personal data depend on the purpose for which we collect this data is processed for. We will retain your personal data only for the later of the period (i) necessary for the respective purpose, (ii) necessary to carry out our contractual relationship with you, and (iii) required by statutory retention laws.


We will not sell, rent, or license your personal data; however, we may share your personal for the purposes described in this Privacy Notice, as follows:

Some of the recipients of the data are located in countries outside the European Union/European Economic Area, including in Israel, the USA, Hong Kong, India and Thailand. Recipients of your data may be in countries that do not provide the same standard of legal protection for your information as in your country.

For recipients located in Israel, the European Commission has decided that this country ensures an adequate level of protection by reason of its domestic law or of the international commitments it has entered to.

For recipients located in the USA, Hong-Kong, India, Australia or Thailand, there is no adequacy decision by the European Commission for such countries; this means that the level of data protection in such country is not comparable with the level of data protection in the European Union therefore, we use as appropriate technical, organizational and contractual safeguards to secure your personal data.

In case you require additional information concerning the transfer and/or safeguards of your personal data we invite you to contact us at



We store your personal information in hard copy and electronically. Electronic information is stored by third party storage providers. We hold personal data across multiple systems and may combine it in one central database. We have measures in place to protect your personal data against unauthorized access, use, or disclosure, including without limitation:


Under applicable data protection laws and regulations, you have right:

If you are a French user, you also have the right to set guidelines for the retention, erasure and communication of your personal data after your death.

We are committed to enable you to exercise your rights: to do so, you can contact us at the details set out at the beginning of this Privacy Notice. We will need to verify your identity before responding to your request. If we decide to refuse your request, we will tell you why in writing and how to complain.  We will respond to you within a reasonable period of time to acknowledge your complaint and inform you of the next steps we will take in dealing with your complaint. If you are not satisfied with our response , you can also lodge a complaint about our processing of your personal data with a local data protection authority. We can provide you with details of your local data protection authority on request.


We regularly review our Privacy Notice, in particular to make it compliant with new laws and regulations regarding data protection. However, we will not reduce your rights under this Privacy Notice without notifying you.


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