QuickSupport is a small program provided by TeamViewer, a software company that specialises in remote support tools. Using this program our support personnel can work with your computer remotely.
QuickSupport does not install any software on your computer. When your support session ends, the program will close; no software will be left running on your computer and nobody will be able to connect to it.
The VCA Tracer application takes frame shape data from any OMA compliant tracer and saves it to a file that can be uploaded to Shamir Online and used to create a remote-edge or precal order.
After VCA Tracer has been installed you will need to configure the program to work with your tracer. If you have not used VCA Tracer before, we strongly recommend that you use the User Manual to guide you through the configuration process.
VCATracer needs to be installed on the computer that is connected to your tracer, and this computer needs to be connected to the Internet. Programs that communicate with a tracer need exclusive access to it, so you must close any running tracer programs before starting VCATracer—and, for the same reason, you must close VCATracer before starting another tracer program.
Before installing and configuring VCATracer there are a few pieces of information that you need to have to hand:
If you already have another tracer program installed, you can find the correct serial port and baud rate by checking the setttings for that program.
This is an older version of ActiveTWin than the one that you can download from Shamir Online. The latest version does not always work well with Tess tracers, so this version can be used instead if you have experienced problems with the newer version.
If you have been having problems with the latest version of ActiveTWin, don’t forget that you need to uninstall it before you attempt to install version 18.104.22.168.
Following installation, ActiveTWin will have a new ClientID, so you will need to copy and paste the new ID into Shamir Shape Manager.
If you are not an existing customer you can apply for a credit account by downloading and completing the application form.
Please complete, print, sign, and return to us by mail. We need the original signed document: we cannot accept faxed or scanned copies.
If you prefer, we can send you a pre-printed form. Please contact our Customer Services department on 01954 785 100.
The Shamir Satisfaction Programme allows lenses to be returned to us for credit in the event that a patient is found to be non-tolerant of any of our progressive or occupational lenses.
Please download and complete the non-tolerance claim form and return it along with the lenses.
The conditions under which we accept lenses returned for patient non-tolerance are shown below.
Download PDF format manuals for the Shamir Star tracer and for the Nidek LT-900 and LT910 tracers.
This guide was created to assist with setting up and provide a basic understanding of how to operate the Shamir Star tracer.
The topics covered are:
If you have lost the user manual originally supplied with your Nidek tracer, you can get a replacement copy in PDF format here. We have the manuals for the LT-900 and LT-910 models.
The LT-900 manual has 35 pages and was originally published by Nidek in March 2006. The Nidek part number for this manual is 41971-P902E.
The LT-910 manual has 44 pages and was originally published by Nidek in March 2010. The Nidek part number for this manual is 41971-P972B.
This page explains how to carry out the following operations on Nidek LT-900 and LT-910 tracers:
Tracing the dummy lens from a supra requires some care to avoid the lenses being off-axis when mounted. It is also somewhat counter-intuitive in that the LEFT dummy lens is used in order to obtain a RIGHT eye trace.
Please take special care with step 7—as noted in the opening paragraph, tracing a supra frame involves using the LEFT lens in order to obtain a RIGHT eye trace.
The tracer has an auto-calibration program that will automatically reset the size and axis to that of the standard reference frame. To calibrate the tracer:
When calibration has been completed successfully, the stylus will return to its idle position, the frame clamps will open and a single beep will sound.
If you hear a triple beep, the calibration has failed and you should repeat steps 2-5 above.
If calibration still fails after a third attempt, try preforming a torque calibration. If the tracer calibration fails after performing a torque calibration, contact your tracer supplier for support.
You do not need to perform a torque calibration on a regular basis. It should be carried out if the standard calibration routine fails, or of the stylus has developed a tendency to fall out of the frame groove.
Torque calibration affects the tracer’s calibration. When it has finished you will need to run the standard calibration to make sure the tracer is calibrated correctly.
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